Frequently asked questions

Appointments can be made easily Online via the HotDoc website or by calling our reception on 03 9773 1001

We will send out an appointment reminder text message to patients who provide us with their mobile phone number.

If a patient would like a phone call reminder, they can request it with our reception staff before hand.

We are a mixed billing clinic which means we will no longer be able to routinely bulk bill all consultations. Payment is required at the time of service. We accept EFTPOS, Visa & MasterCard, as well as cash. We can process your Medicare rebate at the time of payment. 

Our fees for a GP consultation will be:

Consultation up to 10 mins - $30 (out of pocket $12.25 after medicare rebate)

Consultation 10 to 20 mins - $70 (out of pocket $31.25 after medicare rebate)

Consultation 20 to 40 mins - $110 (out of pocket $34.95 after medicare rebate)

Consultation over 40 mins - $150 (out of pocket $39.50 after medicare rebate)

Please note, after hours fees will apply after 1pm on Saturdays. Information may be obtained from Reception.

These fees will apply to all consultations whether they be performed in person or over the phone/video, known as telehealth.

We will continue to bulk bill patients who hold a pensioner or DVA concession card, who hold a health care card and children under 16 years of age.

Doctors will contact patients with all urgent test results, for non-urgent test results reception will contact the patient and organize an appointment to further discuss them with the Doctor.

Due to the COVID-19 pandemic, we are able to provide Telehealth consultations to existing patients with our Doctors . This will allow patients to access care without the risk of exposure to or spread of the coronavirus.

In the meantime, we will still continue to provide face to face consultation with Doctors where required, however request you book telehealth when possible.

If you have ANY of these symptoms: Fever, Cough, Sore Throat, Shortness of Breath, Runny Nose, Loss of Taste or Smell,

OR returned from overseas travel,

OR had close contact with someone diagnosed with or suspected of having coronavirus,

Please do NOT come into the practice but call us instead on 9773 1001.