FAQs

Frequently asked questions

Our practice operates by appointment only which can be made easily Online via the HotDoc website or by calling our reception on 03 9773 1001

Please be aware that our GP's aim to see patients on time, however, medical emergencies and acute injuries may require immediate attention and may cause delays.

We kindly ask that if you have medical issues that require more time with our GP's to please arrange for a longer appointment.

Urgent care is available outside our normal opening hours to our patients by calling The Home Doctor Service on 137 425.

We will send out an appointment reminder text message to patients who provide us with their mobile phone number.

If a patient would like a phone call reminder, they can request it with our reception staff before hand.

In order to maintain a high quality of patient care and service,  you may incur an out-of-pocket fee after your medicare rebate for a general consultation.

However, patients who hold a pension, DVA or health care concession cards plus children under 16 years of age will continue to be bulk billed for appointments made during Monday to Friday.

Payment is required at the time of service. We accept EFTPOS, Visa & MasterCard, as well as cash. We may be able to process your Medicare rebate at the time of payment. 

Our fees for a GP consultation during Monday to Friday are as follows:

Consultation up to 6 mins

Full rate: $35 (out of pocket $16.05 after medicare rebate)

Consultation 10 to 19 mins

Full rate: $80 (out of pocket $38.60 after medicare rebate)

Consultation 20 to 39 mins

Full rate: $125 (out of pocket $44.90 after medicare rebate)

Consultation over 40 to 59 mins

Full rate: $170 (out of pocket $52.00 after medicare rebate)

Consultation over 60 mins

Full rate: $255 (out of pocket $63.80 after medicare rebate)

These fees will apply to general consultations whether they be performed in person or over the phone/video, known as telehealth.

 

Weekend appointments

For private paying patients, all appointments on the weekend will incur an additional charge of $10.

For patients that are eligible to be bulk billed, they will incur an out of pocket cost after their medicare rebate.

 

Cancellation or 'no show' appointments

A non attendance fee of $20 may be charged where you do not notify us, within 2 hours of your appointment time, that you are unable to attend. We do understand that sometimes, the unforeseen may happen. As appointments for GPs are in high demand, this policy respects a doctor's time and allows for other patients to be helped.

Doctors will contact patients with all urgent test results, for non-urgent test results reception will contact the patient and organize an appointment to further discuss them with the Doctor.

We are able to provide Telehealth consultations to existing patients who have had an in person consult with our Doctors within the previous 12 months. This will only apply for quick consults requiring minor requests such as needing a script.

If you have ANY of these symptoms: Fever, Cough, Sore Throat, Shortness of Breath, Runny Nose, Loss of Taste or Smell,

OR had close contact with someone diagnosed with or suspected of having coronavirus,

Please do NOT come into the practice but call us instead on 9773 1001.

 

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