Frequently asked questions

Our practice operates by appointment only which can be made easily Online via the HotDoc website or by calling our reception on 03 9773 1001

Please be aware that our GP's aim to see patients on time, however, medical emergencies and acute injuries may require immediate attention and may cause delays.

We kindly ask that if you have medical issues that require more time with our GP's to please arrange for a longer appointment.

Urgent care is available outside our normal opening hours to our patients by calling The Home Doctor Service on 137 425.

We will send out an appointment reminder text message to patients who provide us with their mobile phone number.

If a patient would like a phone call reminder, they can request it with our reception staff before hand.

As a mixed billing medical practice committed to providing a high quality of patient care, we are unable to routinely bulk bill consultations. However, we recognise the need to continue to provide access to subsidised medical services to patients who hold a pensioner or DVA concession card, who hold a health care card and children under 16 years of age.

Payment is required at the time of service. We accept EFTPOS, Visa & MasterCard, as well as cash. We can process your Medicare rebate at the time of payment. 

Our fees for a GP consultation are as follows:

Consultation up to 10 mins - $35 (out of pocket $17.10 after medicare rebate)

Consultation 10 to 20 mins - $75 (out of pocket $35.90 after medicare rebate)

Consultation 20 to 40 mins - $115 (out of pocket $39.25 after medicare rebate)

Consultation over 40 mins - $155 (out of pocket $43.50 after medicare rebate)

These fees will apply to relevant consultations whether they be performed in person or over the phone/video, known as telehealth.

A non attendance fee of $20 may be charged where you do not notify us, at least 2 hours before your appointment time, that you are unable to attend.

Doctors will contact patients with all urgent test results, for non-urgent test results reception will contact the patient and organize an appointment to further discuss them with the Doctor.

Due to the COVID-19 pandemic, we are able to provide Telehealth consultations to existing patients who have had an in person consult with our Doctors within the previous 12 months. This will allow patients to access care without the risk of exposure to or spread of the Coronavirus.

In the meantime, we will still continue to provide face to face consultation with Doctors where required. 

If you have ANY of these symptoms: Fever, Cough, Sore Throat, Shortness of Breath, Runny Nose, Loss of Taste or Smell,

OR returned from overseas travel,

OR had close contact with someone diagnosed with or suspected of having coronavirus,

Please do NOT come into the practice but call us instead on 9773 1001.


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